lodigame Privacy Policy for Filipino Players
This Privacy Policy explains how lodigame collects, uses, stores, and protects the personal information of players based in the Philippines. By registering an account or using any part of the platform, you agree to the practices described here. We are committed to handling your data responsibly and in line with applicable Philippine data privacy regulations.
What We Collect and How We Use It
Information We Collect
When you register and use the lodigame platform, we collect personal information that is necessary to operate your account and deliver our services to you in the Philippines. This includes your full name, date of birth, Philippine mobile number, email address, and payment details such as your preferred local payment method and transaction history. We also collect technical data automatically when you access the platform, including your device type, operating system, browser version, IP address, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for Filipino players. We do not collect more information than is reasonably necessary for the purposes described in this policy.
How Your Information Is Used
Your personal data is used primarily to create and manage your account, process PHP deposits and withdrawals, verify your identity when required, and deliver the gaming services you have requested. We also use your information to send you transactional messages related to your account activity, such as deposit confirmations, withdrawal updates, and security alerts. Where you have opted in, we may send you information about promotions available on the Promotions page or updates about new features on the platform. Your data may also be used to comply with legal obligations, including age verification requirements and anti-money laundering checks applicable in the Philippines. We will never use your personal information for purposes that are incompatible with those described in this policy without first obtaining your consent.
Data Sharing and Third Parties
lodigame does not sell your personal information to third parties for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors that handle PHP transactions, identity verification partners, and technology providers that support our infrastructure — all of whom are bound by strict confidentiality obligations. In certain circumstances, we may be required to disclose your information to regulatory authorities or lawenforcement agencies in the Philippines where we are legally obliged to do so. Any such disclosure will be limited to the minimum information required and will be carried out in accordance with applicable law. We will make reasonable efforts to notify you of any such disclosure unless we are legally prohibited from doing so.
Data Retention
We retain your personal information for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations in the Philippines. Transaction records and identity verification documents may be kept for a longer period where required by applicable financial regulations or anti-money laundering rules. Once your data is no longer needed for any of the purposes described in this policy, we will securely delete or anonymise it in accordance with our internal data retention procedures. If you close your account, you may request confirmation of how long your data will be retained and the basis for that retention by contacting our support team. We do not retain personal data in identifiable form beyond what is strictly necessary.
Your Rights and How to Exercise Them
You have the right to request a copy of the personal information we hold about you at any time. We will respond to verified access requests within a reasonable timeframe and provide your data in a clear, readable format. This right allows you to check that the information we hold is accurate and being used appropriately.
If any of the personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update basic account details directly through your account settings, or contact support for changes that require verification. Keeping your information accurate helps us serve you better and ensures your transactions are processed without delays.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw your consent and there is no other legal basis for processing. Please note that certain data may need to be retained to comply with Philippine legal and regulatory requirements even after a deletion request. We will inform you of any data that cannot be deleted and the reason why.
You have the right to object to the processing of your personal data for direct marketing purposes at any time, and we will stop processing your data for that purpose upon receipt of your objection. You may also object to processing carried out on the basis of our legitimate interests, and we will consider your objection carefully. To exercise any of your rights, please contact our support team using the details provided on the FAQ page.
Cookies and Tracking Technologies
The lodigame platform uses cookies and similar tracking technologies to ensure the platform functions correctly, remember your preferences, and analyse how Filipino players interact with our services. Essential cookies are required for the platform to operate and cannot be disabled. Analytics cookies help us understand which features are most useful and where improvements can be made, and these can be managed through your browser settings. We do not use cookies to serve third-party advertising or to track your activity across unrelated websites. By continuing to use the platform after being informed of our cookie practices, you consent to the use of cookies as described in this policy.
Security of Your Personal Data
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. These measures include encrypted data transmission, secure server infrastructure, access controls that limit who within our organisation can view your data, and regular security reviews. While we work hard to protect your information, no online platform can guarantee absolute security, and you also play a role by keeping your account credentials confidential and not sharing your login details with anyone. If you suspect that your account has been compromised, you should contact our support team immediately and change your password. We will notify you promptly if we become aware of a data breach that is likely to affect your rights or interests.
Questions About Your Privacy?
If you have any questions about how lodigame handles your personal data, or if you would like to exercise any of your data rights, visit the FAQ page for guidance or head to the Register page to create your account. You can also review our Terms and Conditions and Responsible Gaming pages for more information about how we operate.